PIXMA TR8620a prints all black background intermittently

[dbarazandeh]

I have already had a call with a Canon support person and he told me to unplug my BRAND NEW (about 3 weeks old!) printer for 24 hours, then plug it back in to reset it. I did that but again it just started printing a PDF document with a black background, so dumping a huge amount of black ink on the page. I can usually work around it if I choose to print in color, rather than black and white. But how can I stop this from happening?

I'm printing from a MacBook Air.

[ArthurJ]

Hi,

Does this happen with any document with text or do you see this only with PDF files? 

We look forward to your reply. 

[jrhoffman75]

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@dbarazandeh wrote:

I have already had a call with a Canon support person and he told me to unplug my BRAND NEW (about 3 weeks old!) printer for 24 hours, then plug it back in to reset it. I did that but again it just started printing a PDF document with a black background, so dumping a huge amount of black ink on the page. I can usually work around it if I choose to print in color, rather than black and white. But how can I stop this from happening?

I'm printing from a MacBook Air.

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Can you post a link to the PDF file so we can examine it?