PIXMA TS7420a No power cord??

[Lilwrow]

I just received a PIXMA TS7420a and there isn’t a power cord? Why sell a product that doesn’t come with the required cables for use. 

[rs-eos]

Where did you purchase it from?  I cannot find the manual for that particular model, but similar models do include the power cord.  Do you have any documentation that came with it?  There should be a section outlining what exactly comes within the box.

[shadowsports]

Greetings,

Have never heard of this happening, but anything is possible.  Re-check the packaging, maybe you missed it?

If not, contact the place of purchase or Canon.  I'm sure they would be happy to help.  I would try the retailer first, unless purchased direct from Canon.

1-800-652-2666

[Lilwrow]

Definitely didn’t miss it, the box just has the printer and “manual” (the QR code sheet for set up) it only says “USB not included” but I would assume it would come with a power cord since it needs one to function. Thank you though!! 

[Danny]

Thanks for posting, Lilwrow!  Could you please double-check your printer's model number for us?  To date, Canon USA hasn't put out a printer to date with the model number you mentioned.  Our support team will be glad to furnish you with a power cord but we need to know which printer you've got first.

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Lilwrow]

The model is PIXMA TS6420a, my apologies! 

[ArthurJ]

Hi,

 I recommend reaching out to Canon support and they will be happy to send you a power cord. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.