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PIXMA TR8620a prints all black background intermittently

dbarazandeh
Apprentice

I have already had a call with a Canon support person and he told me to unplug my BRAND NEW (about 3 weeks old!) printer for 24 hours, then plug it back in to reset it. I did that but again it just started printing a PDF document with a black background, so dumping a huge amount of black ink on the page. I can usually work around it if I choose to print in color, rather than black and white. But how can I stop this from happening?

I'm printing from a MacBook Air.

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

Does this happen with any document with text or do you see this only with PDF files? 

We look forward to your reply. 

jrhoffman75
Legend
Legend

@dbarazandeh wrote:

I have already had a call with a Canon support person and he told me to unplug my BRAND NEW (about 3 weeks old!) printer for 24 hours, then plug it back in to reset it. I did that but again it just started printing a PDF document with a black background, so dumping a huge amount of black ink on the page. I can usually work around it if I choose to print in color, rather than black and white. But how can I stop this from happening?

I'm printing from a MacBook Air.


Can you post a link to the PDF file so we can examine it?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
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