PIXMA TR8620a - doesn't recognize new cartridges

[chrishester]

I have had this printer for a little over 2 years.  It now does not recognize any new ink cartridge when I insert it.  I bought the same ones from Amazon I have previously purchased.  It was a complete set, so I tried every color and the printer did not recognize any of them.  I returned them to Amazon thinking they were defective and bought another set that claimed to be true Canon cartridges.  Those also were not recognized.  I even tried buying another one from Office Depot and got the same result.

I have tried everything I can find suggested on the internet - restarting, clearing memory, firmware update, cleaning contacts and nothing has worked.  Do I have to junk a 2-year old printer?  

[jrhoffman75]

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@chrishester wrote:

I have had this printer for a little over 2 years.  It now does not recognize any new ink cartridge when I insert it.  I bought the same ones from Amazon I have previously purchased.  It was a complete set, so I tried every color and the printer did not recognize any of them.  I returned them to Amazon thinking they were defective and bought another set that claimed to be true Canon cartridges.  Those also were not recognized.  I even tried buying another one from Office Depot and got the same result.

I have tried everything I can find suggested on the internet - restarting, clearing memory, firmware update, cleaning contacts and nothing has worked.  Do I have to junk a 2-year old printer?  

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Give canon support a call at 1-800-OK-CANON.

[cabe1214]

I've also had similar issues with my TS7450. One Black ink cartridge which was not original was causing the problem.
In my case, replacing the cartridge by an original one solved the problem, though.

Would be great if you could post an update after you call with support.

[wildlizzard]

I would like to know as well.  A similar thing just happened to me and I have a bunch of printing to do.  The printer recognizes the cartridge (no warnings, no low ink) but it won't print that color (cyan).  Right after it was installed, I got a warning for no ink in a different color.  I changed it and it printed that color (yellw) just fine but no cyan.  I needed ink anyway so ordered a 3x supply as usual and put in the newest cyan ... no warnings but it still doesn't print cyan.

This is the second Pixma printer I've had in 5 years.  My first one lasted well over 10 years without even a paper jam.  I'll be calling Canon support as suggested in the morning.  I don't have time for this.  

[jrhoffman75]

Are they Canon cartridges or third party?

Have you run a nozzle check?

Look closely at the top of the cartridge and be sure all the wrapping is removed.