PIXMA iX6850 won't recognize new ink cartridges

[divinesho]

Hi, 

I got a set of new ink cartridges for my printer today and replaced all of them. Unfortunately now my printer is not recognising the new ink cartridges. The yellow light is blinking 15 times even though all the lights for each of the cartridges are on.. I have tried hold down the yellow button for 5-10 seconds but it hasn’t turned off. How can I fix this?

Thanks,

Divine 

[DerrickL]

The PIXMA iX6850 may not recognize new ink cartridges due to several reasons, including compatibility issues, dirty contacts, or protective tape not being removed from the cartridges. To troubleshoot, try reseating the cartridges, cleaning the contacts, and ensuring that any protective tape is removed. The blinking light indicates the printer senses that one of the cartridges has no ink, or the protective tape is still on the cartridge.

https://ij.manual.canon/ij/webmanual/Manual/W/iX6800%20series/EN/BG/bg-ink1000.html

[Ron]

Hi divinesho,

Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA iX6850 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE  and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.