PIXMA TR8620a: Unable to scan and save to computer from the control panel

[mws_1984]

Canon TR8620a

Windows 10

USB connection

I am having an issue scanning to computer from the control panel. I get this message. I have gone into the settings to be sure it is set to save to the canon scanner folder. Yet it still gives me this. I can scan to print just fine. My local USB network is established. I can do everything but scan to file. 

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know what model printer. Which version of Windows or macOS you are using? How are you connecting? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[mws_1984]

Updated the post with the info. Just set this up after the same printer I had decided to not print properly after 2 years. No support was given at all for that. Several cleanings and test prints did nothing. So just bought a new one. Hoping this one lasts longer than 2 years. 

[shadowsports · Accepted solution]

Greetings,

The error message indicates the path to the folder where the printer is trying to save your scanned file or document to does not exist.

This is a configuration issue, not a problem with the device.  

All you would need to do is specify a path to the destination folder where you want scans to be saved to.  

[mws_1984]

Seem to have figured it out now. I guess the existing folder I had from the previous same printer it was not letting me go to that one.