PIXMA TR8620a Front panel not responding to touch

[philpoon]

Hi, my TR8600 front panel is not responding to touch. If there is any message shown and requires to touch 'OK', it is stuck. I can only restart the printer. Any one has similar issue? How to fix?

Thanks

[Stephen]

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- What is the exact model of your printer? (It can usually be found on the top or front of the unit.)
- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[Imperator]

I am having the exact same issue.  This is a work printer and it needs to function correctly.  Please advise, if a fix is not available, I will need a replacement.  

TR8620a

Error message: "replace the ink"- went through the process with a brand new ink cartridge, reset, uploaded new driver, nothing is fixing it.  

Windows 11

WiFi

Touch the screen to "stop" the printing notification and the panel does not respond.  This is an important and time-sensitive issue.  

[SamanthaW]

Hello!

The Canon Community isn't intended for immediate assistance from Canon USA, but rather for other Canon users to chime in and help if they have the answers.

If your question is of an urgent nature, please feel free to check out your support options HERE.

[philpoon]

- Model: PIXMA TR8620a

- No error message

- It is the printer itself (I use Windows 10)

- Wi-Fi