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PIXMA TR8520 Stopped recognizing computer


Hi!! I am operating Win 10 on a HP Pavilion desktop. I have the Pixma TR8520 printer. I can scan from computer to printer using the utility tool.  The printer stopped recognizing my computer 2 weeks ago.  Under select settings my only option is Local (USB) printer name is not there any longer.  (I can print from computer to it okay and copy function is fine).  I don't know how to get it to recognize my computer again.  Thank you for any help! Doro



Product Expert
Product Expert


If you can print and scan from the computer without issue but if you try to scan from the printer directly and your computer is not listed, then it's most likely a security setting on your computer that needs to be updated. 

For this type of issue, I recommend reaching out to the support team of your security software or Microsoft. 

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