cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA TR8520 Not Printing Black in Documents

JasW
Apprentice

Suddenly having the same blank page printing problem on my Pixma TR8520, I went through PEdit's steps (save for 5-7), and the print nozzle check pattern test page printed out absolutely fine. But I'm still printing out blank pages from applications. 

 

I noted, though, that when I went to print out a PDF document from Adobe that was all black text except for a color image of my blue ink signature that I had inserted, only the signature itself printed out. Then it occurred to me to try changing the color of the text in an MS Word document from black to blue to see what would happen. The doc printed out fine with blue text. Going back to black, not at all.

 

This is not a problem with the black ink cartridges or nozzles. As you can see from the print nozzle check pattern test page below, black printed out just fine. It's only when printing from applications that black doesn't print out. 

 

I'm totally stumped. This printer is just under 2 years old. I bought it at Best Buy for $80, and the same model is now $180; similar models have had the same jump in price. So it's not as easy to give up on a "cheap" inkjet as it used to be, 'cause they ain't cheap anymore. 

 

Canon Print Test Page.jpg

4 REPLIES 4

amandaTR8520
Apprentice

Having exact same issue.  Any resolution?

Yes and no. Support tells me that there should be two black printouts on the print nozzle check pattern test page shown above corresponding to the two separate black ink cartridges—the one missing should be on the top, and it's for the thick black ink cartridge. Support suggested (and sent me gratis) a new ink cartridge to see if that would fix it, and said if it didn't, to clean the print head. Neither worked. According to support, there's nothing else to be done, and I'm welcome to buy a new unit from them at some presumed discount.  

I had the same problem.  Finally after deep cleaning several times, which did not work, I replaced the 280 XXL black cartridge which was empty anyway.  That solved my problem.   

TheHipe
Apprentice

I can only guess the black ink in the cartridge was somehow defective.  It was not supposed to be a recycled one that I purchased from Amazon.

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.