09-08-2023 02:16 PM - edited 09-08-2023 02:35 PM
Recently replaced both color and black cartridges and now the black ink is not aligning properly. I have done all of the maintenance steps multiple times (including nozzle cleaning, auto and manual alignments, roller cleanings). I have also tried removing the cartridge and replacing it as well as cleaning the encoder strip twice.
I am attaching two examples of prints. The one should be a black straw but it appears as two dark color straws and the other you can see in the text that there appears to be a "shadow" effect where the ink is not placed correctly (also along the wing outlines). I have tried multiple different images, varied papers weights and sizes with no change.
09-08-2023 02:34 PM
Very strange. You could try removing and reinstalling the cartridges. If that doesn’t work register your product and give Canon support a call.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.