09-08-2023 02:16 PM - edited 09-08-2023 02:35 PM
Recently replaced both color and black cartridges and now the black ink is not aligning properly. I have done all of the maintenance steps multiple times (including nozzle cleaning, auto and manual alignments, roller cleanings). I have also tried removing the cartridge and replacing it as well as cleaning the encoder strip twice.
I am attaching two examples of prints. The one should be a black straw but it appears as two dark color straws and the other you can see in the text that there appears to be a "shadow" effect where the ink is not placed correctly (also along the wing outlines). I have tried multiple different images, varied papers weights and sizes with no change.
09-08-2023 02:34 PM
Very strange. You could try removing and reinstalling the cartridges. If that doesn’t work register your product and give Canon support a call.
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