PIXMA MX922 printer not printing black

[traciflome]

My pixma MX922 is not printing black text.  It will print color.  I have changed my ink, cleaned it and shut it on and off.  Thoughts?

[samor23]

my mx922 will not print black in photos. so weird..it shows it all messed up. like a ghost filter

[BillS]

Hi samor23,

Let's start by performing a nozzle check to make sure that the ink is being properly distributed.  Full instructions for performing the check can be found HERE.

If the black grid pattern or any of the color bars are streaked or missing, a cleaning may be required.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[Mememe1]

Hi BillS,

I've done what you advised and the black for text still didn't print. I took the head out, flush the ports until the water ran clear, put it back into the printer with new ink cartridges and still blank. It will print photos only. 

[Patrick]

Hi Mememe1,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[GS2]

I found a solution that might work for some of the users within this long thread.

I have a MX922 and my problem began yesterday after years without issue. I don't know if starting to use Windows 10 this month (new PC purchase) has anything to do with it. 

Black would not print a pdf document, even after changing the PGBK cartridge (BK was full) and doing a number of the tests.

A few minutes ago, I decided to just open an email and print it. It worked fine. Right after, I retried printing the problem pdf doc. It worked perfectly. Dumb luck ?  Try it.

[SaucyJack]

To All:

I figured out two temporary emergency solutions to this problem.

• My first very simple solution was to change the color of my text to a very dark navy blue. This printed my document but the color was a dark blue.

• Second solution. I noticed others were able to print photos OK but not text. So I changed the "Media Type" from plain paper to "Photo Paper" and was now able to print perfectly using black ink.

[robertdioquino]

I bought last June 2018 a Canon PIXMA G2010 and recently the printer doesn't print black text or I can see nothing at all in my paper. The colored inks are working. I tried cleaning it once or twice by following the "Maintenance" procedure in the manual but still the black text printing doesn't work. I even refill the blank ink tank up to high level even the tank shows the level is still at the middle between high and low. What will I do?

[djmurphy49]

I get the distinct impression that most of the Canon "product experts" have canned responses to our inquiries. Most or our inquiries are not addressed other than to contact support. My question is whether the pigment black issue is known by Canon as they have been inundated with this topic. At least car manufacturers issue recalls when they are notified of faulty vehicle issues.

[jbbass71]

Hi, yes ALL of the Canon Support responses are Canned / Robot scripted responses and useless.

Canon has no idea how to fix this problem. There is hope! See below for FIX / Work Around.

Here is the only "work around" that I read that actually WORKS!  FYI For PC 🙂 Sent by user on 1/13/2017:

Re: printer not printing black 

‎01-13-2017 10:54 PM

Russ,

Checking again, the setting I changed was to change the paper setting to High Resolution Paper.

Go to your Printer Properties. In the General tab, there is a Preferences button.

Open Preferences and change Media Type to High Resolution Paper.

That is a global setting.

Alternatively, on a project by project basis, when you want to print something, ctrl P opens up the print command.

Click on the Properties button and change Media Type to High Resolution Paper.

This change to High Resolution Paper has worked for me to bypass the pigment black.

Update: BTW this only uses the SMALL BLK cartridge. So in the long run will cost more. You can also save the High Resolution paper setting as a default in the Ctl/P dialog "Properties" menu by selecting the paper type under "Media Type" to "other types" / High Resolution, then by cking the "Always use this setting" box in the lower left of the the dialog box.

[jbbass71]

Russ,

Checking again, the setting I changed was to change the paper setting to High Resolution Paper.

Go to your Printer Properties. In the General tab, there is a Preferences button.

Open Preferences and change Media Type to High Resolution Paper.

That is a global setting.

Alternatively, on a project by project basis, when you want to print something, ctrl P opens up the print command.

Click on the Properties button and change Media Type to High Resolution Paper.

This change to High Resolution Paper has worked for me to bypass the pigment black.

Update: BTW this only uses the SMALL BLK cartridge. So in the long run will cost more. You can also save the High Resolution paper setting as a default in the Ctl/P dialog "Properties" menu by selecting the paper type under "Media Type" to "other types" / High Resolution, then by cking the "Always use this setting" box in the lower left of the the dialog box.

[kb04090]

I have also found a work-around on my MP520. In my case half of the black type is missing. If I put the Printing Preferences on HIGH QUALITY, the black prints fine.

My settings screen on the printer works 1% of the time, that's also a pain. I do not wish to live in a disposable world.