PIXMA MX922 printer not printing black

[traciflome]

My pixma MX922 is not printing black text.  It will print color.  I have changed my ink, cleaned it and shut it on and off.  Thoughts?

[Dedra1222]

My tests didn't have the black ink on them so I'm assuming that is where the problem lies. either the new ink I installed is malfunctioning or something is wrong with my computer. What's your take on it?

[Dedra1222]

My print out didn't have the black top part of the print out.

[Mememe1]

I have had the same porblem with my MX922. I changed an almost full cartridge, ran the cleanings and it seemed to work. But for only awhile. I tried the go arounds which worked but that is not a solution to the problem. So I will keep it for photos and buy another brand. Any suggestions? Thanks!

[Dedra1222]

Thank you for your reply, I will try the same thing and have a feeling all printers are the same, nothing seems to last as long as it use to.  Very inconvenient!!  

[ReisheJ]

Hi--

I've been experiencing this purple issue as well. I had success by printing in grayscale. (If you want to see real levels of despair, check out the threads here on how to print in grayscale.) I've got an MX922, and the way I get grayscale is to try to print a document, which brings up a print box. The rest of this is via Mac OS; might be slightly different if you have Windows. In the print box, the third pulldown menu from the top says "copies and pages"; if I pull down that menu, one of the options is "quality and media." Select "quality and media," and check the checkbox at the bottom which says "grayscale." Then go back to the main print box, and the second pulldown menu has to do with presets; you can pull down to the option "save current option as preset," which you can name "grayscale"--or whatever. That way, when you get the print box in the future, you have a grayscale preset. 

Anyway, forcing grayscale solved the purple problem for me (at least for black-and-white documents, don't know what I'll get if I try printing in color, thank goodness I don't need that very often); I hope it works for you. Good luck!

[Username54321]

I had this same problem, which brought me here.

Check your PGBK cartridge (the biggest black one.) If you made the same mistake that I did, you forgot to pull the sticker off over the ink hole before inserting it. 

[Mememe1]

Hi all,

I've had some success cleaning the PGBK cartridge with a cleaning kit from Printer Hospital. You use a syringe to push the fluid, polypropylene, through the port using an adapter for Canon printers. It fits over the port connected to the syringe. I did it three times, then three cleanings. The printed pattern is not a dark black line but good enough for now. You can let the head sit overnight with the fluid on/in the port I but I didn't have the time. You can buy it direct from the website or on Amazon. I hope this helps!

[nmharleydee]

I had this problem once before.  I'm sure it isn't the ink because as I said, it will print a .pdf file just fine, but won't print the text in other items (i.e., docs from Pages, Print Shop, etc.).  I think it's software related on iMacs.  I have tried installing new firmware, software updates, etc. to no avail.  

[Mememe1]

Yes, pdfs will print because they are a different type of file. Photos print well. A document with text and photo will only print the photo.

My printer still didn't print after several tries. I believe I didn't leave the solution in the PGBK port long enough. So, I will try again overnight when I have time to fiddle with it. Luckily I have a 22 year old HP LaserJet 6mp that still prints black well!

[nmharleydee]

So if we are all experiencing the same problem but are still able to print certain files, then I think we should assume it's the printer, not the ink.  Unfortunately I have another new unopened MX922 in the closet...

Update on 2/17/18 - I did print the test page and the black printed fine - the printer told me I did not need a deep clean at this time.  Again, if I print a file with photo and text, the photo will print but no text.  And I printed a .pdf file again and also a .jpg text file - they both printed perfectly.  But if I go to Pages or a simple document program, the text does not print.  I have tried reinstalling software also as I stated, but that doesn't help.  I don't understand how one day it prints fine, and then the next day it simply stops printing text.  I have searched the internet, and the only recommendations are for cleaning - which I don't feel is the issue here.