PIXMA MX490 partial functionality

[yuri10]

old comp died. downloaded canon pixma drivers on new comp. i can print directly from the printer. if i print something from the comp the printer physically "prints" but the result is a blank page. if i scan i get the mssg: ubs is disconnected or the printer is off. connected and on.

??? ty

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have and the operating system on your computer.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks! 

[yuri10]

pixma mx490 and windows 11

[yuri10]

lost reply?

pixma mx490  ty

[yuri10]

ps  windows 11  ty

[Danny]

Hi, yuri10!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

[yuri10]

2nd attempt

pixma mx490 and windows 11

comp died. downloaded driver to new comp. i can print from the printer directly. trying to scan i get: "printer off or usb cable not connected." if i try to print from the comp the printer "prints" a blank page.

??  TY

[ArthurJ]

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

[yuri10]

hello samantha. where did you go? still trying to fix my problem with a pixma mx490/windows 11. downloaded the driver onto my new comp. i can print directly from the printer. scan gets me the error: ubs cable not connected- it is, printer not on- it is. if i tried to print from the comp the printer would print but spit out a blank page. 

dad suggested i use the micro soft driver so i switched. same issues except that if i try to print from the comp, go to the print set-up page and click print it takes me to save as. help. ty

[yuri10]

5th post

if i try to scan i get mssg:

printer is off- it's on

usb cable is not connected- it is

scanner driver will close

if i print from the comp it takes me to "save as"   ???