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07-05-2022 05:46 PM - edited 07-05-2022 06:22 PM
I purchased a new HP Pavillion running Windows 11. When attempting to set up my PIXMA MX439 I receive an error that printer drivers cannot be found. All searches thus far say the highest version for compatibility is Windows 10. Is this true? Does this render my printer inoperable?
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07-12-2022 01:54 PM
Hi,
The MX439 is retired and not compatible with Windows 11. Since the Windows 10 drivers did not work, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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07-05-2022 06:24 PM - edited 07-05-2022 06:24 PM
Did you try the W10 driver with W11?
Conway, NH
1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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07-06-2022 10:29 AM
Thanks for the suggestion. I did install the W10 drivers and still no luck. I will continue seeking a solution.
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07-12-2022 01:54 PM
Hi,
The MX439 is retired and not compatible with Windows 11. Since the Windows 10 drivers did not work, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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07-12-2022 02:05 PM
Thank you! This information is very helpful! Now I know the printer is not compatible with Windows 11.
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10-04-2022 10:31 PM
I got my printer to work with Windows 11 by doing a manual setup. It prints fine. My problem is that I can't get MP Navigator EX to work - I need an older version than what I have to try.
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12-08-2022 09:17 PM
Canon said that the printer would not work with Windows 11 and offered me the option to purchase a new printer. I was unwilling to purchase a new printer since mine functions perfectly. When I tried to print, I was trying to print via Wifi. Something told me to attach a printer cable. I successfully print from Windows 11 to MX439, using a cable. However, it doesn't seem to recognize the printer function wirelessly, but recognizes the scanner wirelessly.
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12-08-2022 10:34 PM
mjackson, did you get your printer to scan without doing anything with the drivers? I can get mine to print wirelessly, but I can’t get the scanner to recognize. It prints fine with the court as well, but the same problem, I still can’t get the scanner to work. I’m also unwilling to buy a new printer when mine works just fine.
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12-08-2022 11:29 PM - edited 12-08-2022 11:30 PM
flarechick17, yes my scanner works. I downloaded the latest driver I can print wirelessly now.