12-20-2016 06:37 PM
I have a new PC, and am trying to scan directly from the MG5420 printer/scanner to the PC. I am receiving a message that I need to select the PC, which still shows my old computer. I have downloaded the IJ Scan Utility and can scan from the utility but don't see where to select the PC to scan from the printer. Any ideas on how to complete the setup?
Thanks for the assistance!
Solved! Go to Solution.
12-20-2016 06:56 PM
Thank you - i called support and was able to select the new printer using the scan/forward button on the printer.
12-20-2016 06:46 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!
12-20-2016 06:56 PM
Thank you - i called support and was able to select the new printer using the scan/forward button on the printer.
12-20-2016 07:00 PM
Glad to hear that our friendly US based support team was able to help you out! If you ever have any questions please don't hesitate to contact us!
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.