03-30-2023 03:38 PM - last edited on 03-30-2023 03:48 PM by Danny
I DO NOT have wireless I have a cable to USB port . When I go through the install after I download the software the light telling me the wireless is not working keeps flashing and will not let me go any farther. What's going on here? How do I get this thing to finish setting up so I can use it?
03-30-2023 03:49 PM
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
03-30-2023 04:02 PM
I don't know what an os is. I got a desktop and I just want the printer to do what I bought it to do. Print.
03-30-2023 04:12 PM
We want to have the clearest possible picture of what's going on and your computer's OS is a missing piece in this puzzle. We mentioned examples like Windows or macOS. Is it one of those? If so, which version? Common OSes used right now include Windows 10, Windows 11, macOS Monterey, and macOS Ventura.
We look forward to your reply!
03-30-2023 04:34 PM
So how do I find what it is you are looking for?
03-30-2023 07:10 PM
Uhhh.....when you turn on yoour computer it tells you the operating system. Do you know if you have a Mac, or a PC with Windows?
It sounds like you need to get some computer help, fast.
03-31-2023 01:51 PM
When I turn it on it has a blue screen and says HP windows.
And I thought I was getting help when I got here.
So did I buy something that won't work with my computer?
03-31-2023 02:30 PM
That information will do for now. Knowing that your computer is running what we'll assume to be a current or recent version of Windows gives us a better idea of what we're working with here. Thanks!
03-31-2023 02:08 PM
The printer is fine with your computer. But in-person help is what you need, rather than trying to convey information here. Do you know anyone who is a computer user who can help you?
03-31-2023 02:16 PM
The way I read this is I'm too stupid to have a computer?
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