PIXMA MG3620 won’t function - flashing power and error lights

[KellyJenkinsmk]

I need help: my printer was functioning fine and now when I turn it on the power and error lights flash alternating without ever stopping. 
I have checked for jammed paper and replaced both ink cartridges and nothing helps. 

the wireless signal is still working because my phone and iPads can both connect to the printer’s wireless network but the error light won’t stop blinking and it won’t print anything. 

help! 

[Danny]

Thanks for joining the conversation, KellyJenkinsmk!

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Thanks and have a great day!

[Patrick]

Hi KellyJenkinsmk,

Most of the causes of these types of errors are either paper jams or due to the encoder being in need of cleaning.

There are 3 videos available that cover checking for and clearing paper jams.  Please use the following links:

Clear from paper feed unit:
http://ugp01.c-ij.com/ij/webmanual/Movie/MG3600%20series/MOV/EN/movie/mg3600-10-2/video-player.html

Clear from inside printer:
http://ugp01.c-ij.com/ij/webmanual/Movie/MG3600%20series/MOV/EN/movie/mg3600-10-4/video-player.html

Clear paper output slot
http://ugp01.c-ij.com/ij/webmanual/Movie/MG3600%20series/MOV/EN/movie/mg3600-10-5/video-player.html

Next, please follow the steps in the following article to clean the encoder inside of your PIXMA MG3620:

https://support.usa.canon.com/kb/s/article/ART162575

If the error and power lights continue to blink after performing these, your PIXMA MG3620 would require service.  If your PIXMA MG3620 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MG3620 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.