PIXMA TR4720 Very Poor Scan Quality

[tamiep]

No matter how I adjust the IJ Scan Utility the scan quality is horrible. I took DPI up to 600 and it scanned the same as 100. Anything written by hand will not be scanned at all no matter how dark the ink and no matter the color of ink. It is set to document, PDF, black and white... How do I fix this?

[Patrick]

Hi tamiep,

Because this issue may be hardware related, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.