PIXMA MG3620 won’t function - flashing power and error lights

[KellyJenkinsmk]

I need help: my printer was functioning fine and now when I turn it on the power and error lights flash alternating without ever stopping. 
I have checked for jammed paper and replaced both ink cartridges and nothing helps. 

the wireless signal is still working because my phone and iPads can both connect to the printer’s wireless network but the error light won’t stop blinking and it won’t print anything. 

help! 

[Danny]

Thanks for joining the conversation, KellyJenkinsmk!

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