03-30-2023 03:38 PM - last edited on 03-30-2023 03:48 PM by Danny
I DO NOT have wireless I have a cable to USB port . When I go through the install after I download the software the light telling me the wireless is not working keeps flashing and will not let me go any farther. What's going on here? How do I get this thing to finish setting up so I can use it?
03-31-2023 04:09 PM
Ok I can't do anything without registering, not even talk to anybody at canon about not being able to register because I don't have the receipt any more. Everything about this makes me wish I never bought a canon product.
03-31-2023 04:19 PM
It's okay if you don't have the receipt. You can just put down your best honest guess as to when you got the printer, even if it's just an approximation. Once you complete your registration, you should be able to call our 800 number and get right through.
We look forward to your call!
03-31-2023 04:42 PM
I did that. Including estimating the purchase date. If something doesn't fit the things on their list then you just don't matter enough. Already got his money so he can go pound sand.
03-31-2023 05:02 PM
I called the 800 number and none of what they list is my problem. But it does let me know that I'm not going to talk to anyone if it doesn't.
04-01-2023 12:58 PM
Just gonna leave me hanging?
04-03-2023 12:41 PM
Well this was a complete waste of my time. I never got an answer to my question. But you got my money and that's all that matters, right?
04-03-2023 12:53 PM
Hi Justmeetee
Please ensure that the number you're dialing is: 1-800-652-2666 and our friendly, US-based support team will be happy to help once you're on the line. Before calling in, you'll want to ensure your gear is registered to your My Canon Account. You can do that now here: http://canon.us/account
We hope this helps!
04-04-2023 02:08 PM
I DO NOT have the receipt so won't let me register I deleted everything canon from my apps and started over. I still get 'printer not detected'. But my computer tells me it is. Can't be both, Schrodinger's printer? I have accepted that I got stuck with a P.O.S. printer, Just sucks I'm stuck with very expensive ink cartridges that I can't use.
04-04-2023 03:35 PM
Hi,
While there is no wifi light on the printer there is an alarm light that will flash. If the orange alarm light is flashing on the printer, the light will flash for a certain number of times before pausing and then flashing again.
After the pause, count the number of flashes and that will help us narrow down what error the printer is giving off.
We look forward to your reply.
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