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PIXMA IP8720 flashing yellow 5x


Hey hope the community doing better then me. I have pixma ip8720 it flashing yellow 5x. Code is 1404 or 1401. Grey is the only color my printer  having issues  with. it won't let me hard rest system won't print idk what to do. I changed ink cartridges I cleaned out printheads does anyone  have another  idea on how to fix my problem  please 




Product Expert
Product Expert


There is a hardware issue with the print head and it would require service.

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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