PIXMA TS6320 not printing blue

[MariG]

I have a Canon Pixma ts6320 

I tried to print some papers lately and the color blue seems to not print. I did deep cleaning and nozzle checks but nothing helped. The ink is halfway full, I don’t know what to do. Can someone give me advice? The photo with little blue was the first print and the other one is the last one I did.

 

 

[ArthurJ]

Hi,

Since the cleanings did not resolve your issue, the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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