07-08-2024 01:01 PM
I have a PIXMA G7020 printer purchased in October 2020 (so almost 4 years old).
I am currently unable to print because every time I order something to print, my Mac connects to the printer and stalls right there, displaying a "printer is in use" message.
There are no other print jobs pending; no other computer accessing the printer.
I recently (maybe 3 weeks ago) my MacOS to Sonoma 14.5. But I printed without issue many times after that update.
The message first appeared within minutes after having successfully printed something.
I have removed and reinstalled the printer/drivers, but this has not fixed the issue.
Any ideas?
I am very disappointed that "The printer is in use" is NOT covered in the Canon owners manual under troubleshooting or indexed anywhere in the Knowledge Base -- and I am not excited at the prospect of paying $19.99 to have a phone agent walk me through a fix that ought to be easily addressed.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.