PIXMA G7020 keeps saying "cannot print the specified pdf file the format is not supported"

[sirrahdorraj]

For some  reason, when I us the Canon PRINT app to print with my Pixima G7020, it now tells me that it "cannot print the specified pdf file the format is not supported", even though I have printed PDF files in the past. 

[sirrahdorraj]

Also, the printer keeps being unlisted/grayed out (see attached pics), forcing me to go back in and reconnect it. 

 

 

 

[Patrick]

Hi sirrahdorraj,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G7020 and then click on the Product Support button to access your available support options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[DerrickL]

What operating system are you using? If it is windows, use a different app to see if it prints from there. This is one if you don't already have it

https://www.adobe.com/acrobat/pdf-reader.html