PIXMA TS8220 - code 1851 keeps repeating

[JudieB]

After a paper jam was removed, this error code keeps repeating even when I do what it says.  Please advise.

[Patrick]

Hi JudieB,

To clear the 1851 error, please make sure that the paper output tray is pulled out until it stops.

Once done, press OK on the touch screen.

Patrick_0-1744826469112.jpeg

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[JudieB]

Ended up speaking to tech support…bad hard drive so had to order a new one.