PIXMA G4280 - can't set up because Printer Head won't move

[nemesis55]

Bought my 1st G4280-FEB 2025, but was having printing issues after it went thru an update.  Canon Support decided to send me a new G4280.  Plugged it in⚡, but i can't set it up because the Printer Heads won't move to the center when you open the Unit. (Support Code 1470)
I don't want to force them & I have searched online without a solution.  (solution keeps sending me to a page that says it will move to center automatically when you open the unit 😡😡😡
Any help?

[DerrickL]

Follow this guide for setup hopefully it will resolve your issue. 

https://youtu.be/BDkyipWXoEY

[nemesis55]

No it doesn't help at all.
Your post is the "very general" instructions of downloading the Master Setup files.

My post was about the fact that it won't even let me get 2 steps after turning the printer on.

[DerrickL]

Canon printer code 1470 means the print head is not installed properly, common on G-series printers like G7020, GX1020, G3270, G2270, G6020, G3010 series https://support.usa.canon.com/kb/s/article/ART175725, https://support.usa.canon.com/kb/s/article/ART183951, https://support.usa.canon.com/kb/s/article/ART181469, https://support.usa.canon.com/kb/s/article/ART181349, https://www.youtube.com/watch?v=RaPbm1Jgo2E,. To fix it, open the scanner, firmly press the print head locking cover and the joint buttons until they click, then close the cover; if that fails, gently remove, clean contacts, and reinstall the print heads, ensuring all orange tape is removed and they lock securely. 

[nemesis55]

@DerrickL   First of all, thank you for trying to help me.
But I don't think that you read or understand my issue at all.   The Print Head Carriage is STUCK to the FAR RIGHT of the printer and doesn't move at all when you open the Scanner/Case.

All of the Support Code 1470 links you posted refer to "just open the case, let the carriage move to the center, and replace the Print Head....."    <--- I know how to do this as I have owned this printer >10 months.
 
• NONE of the support links give any info when the Print Head Carriage is stuck 
• i have searched the Community Forum and haven't found a solution

[DerrickL]

It could be that  that the printer is not sensing the lid is open or something worse.  Maybe this will help you, however it is not a simple fix. 

https://youtu.be/_MlEzCg1u_4

[Stephen]

Hello nemesis55, I'm happy to jump in here and help you with your new PIXMA G4280! 👋

It sounds frustrating to get a replacement unit only to have it refuse to set up, but let's see if we can get this fixed quickly.

💡 The Likely Fix: Print Head Installation

The good news is that the error you're seeing—Support Code 1470—is actually a signal that the print heads are not fully locked into place.

Unlike some older printers, the PIXMA G-Series printers (MegaTank) do not come with the print heads pre-installed. You have to put them in yourself during the initial setup.

When the print head carriage won't move to the center when you open the cover, that's the printer's way of saying, "Hold on! I can't start because these critical parts aren't installed or secured yet." We just need to make sure those print heads are seated perfectly!

---

📝 TL;DR Walkthrough: Reseating the Print Heads

Here is a super simple version of the fix. This should clear the 1470 error and let the setup process proceed.

1. Open the Cover: With the printer powered on, open the scanning unit/cover (the top lid).

2. Inspect and Secure: Look at the print head holder inside. You should see the two print heads (Black and Color).

3. Lock Them Down:

   • Push the clear/colored print head locking cover down firmly until you hear an obvious click. This ensures the heads are seated properly.

   • Push the two joint buttons (usually next to the carriage) down firmly until they click as well.

4. Close the Cover: Close the scanning unit/cover and let the printer try to initialize.

---

📣 Important Tidbit to Check!

When you install or reseat the print heads, make sure you've removed all of the protective orange tape and seals from the metallic contacts and nozzles on the print heads themselves! If even a tiny piece is left on the contacts, it will prevent the printer from communicating with the head and will throw the error.

The complete, official, step-by-step walkthrough with diagrams is available on the Canon USA Support site here:

• [Canon Knowledge Base: Replace a Print Head - G4280]

If you try the steps above and the error code 1470 remains, or the carriage still won't move after you've clicked everything into place, then it sounds like a hardware issue with the replacement unit itself. In that case, the fastest next step is to call Canon Technical Support at 1-800-OK-CANON (800-652-2666), weekdays from 9am to 6pm (ET).

[nemesis55]

@DerrickL    I already watched that Youtube video.......and that's a Hard Pass.   
I'm not going to attempt & take apart 3 panels of a brand new Warranty printer......especially one where my model is different than the video.   (and possibly void the Warranty).

[nemesis55]

@Stephen     
Sorry to be blunt......but:
1) I understand what the Support Code 1470 says
2) that I need to install the 2 Printer Heads (without the orange tape) and click them into place

-->  But I can't do anything to get to the Printer Heads, they are locked UNDER a PLASTIC SHELF.
THIS IS A CATCH-22 SITUATION.........PLs STOP TELLING ME TO INSTALL PRINTER HEADS.
.......sorry, but I'm very frustrated and not very happy at the moment.    (not at you, BTW)
And I have tried many times to get the carriage out from under that shelf.
At this point, I want a NEW PRINTER as I don't trust this one i have that was sent to me.

[DerrickL]

Removing the Print Head Cover for PIXMA G4280

Steps to Remove the Print Head Cover

1. Power Off the Printer
   Ensure the printer is turned off and unplugged for safety.

2. Open the Front Cover
   Gently pull open the front cover of the printer to access the print head area.

3. Remove the Ink Tanks
   Carefully take out the ink tanks from their slots. This will provide better access to the print head.

4. Locate the Print Head Cover
   Identify the print head cover, which is usually located above the ink tank slots.

5. Release the Print Head Cover
   Look for any latches or clips holding the cover in place. Press or slide these to release the cover.

6. Lift Off the Cover
   Once released, gently lift the print head cover off the printer.