New MX922 won't print

[gojurick]

Hello, I have just purchased and installed a new Pixma MX922 printer and connected it wirelessly to my home network.  Going through the install I put in the ink cartridges (all light up) and attempted to go through the print head alignment.  The page came out blank.  Yes I'm using the sheet that came with the printer.  I attempted this several times with the same result. I then tried to go through the manual alignment, same results, pages come out blank.  I have verified that the cartridges do not have any plastic left over coveing the ink dispenser. I looked inside to make sure I didn't forget to remove some internal protective cover or something.  I found nothing.  I also installed the software on a laptop and connected and attempted to print, only a blank page.  I've searched for an answer but come up with nothing.  Any insight would be helpful, I'd really rather not have to box it up and ship it back.  Thanks.

[Masculine_Edge]

*FIX- Placed your finger on the ink spot sponge and replaced cartrage and it may fix and print.

[FRP]

Not receiving error messages but printer will not print any documents from my computer.  PDF, Word, Excel so on.  Files are small.  Printer will make copies changed all ink carts. restarted, downloaded drivers, checked all connections and no luck.  Printed a test page and it was fine.  SUGGESTIONS?

[Jenine]

Hello FRP! 

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[munoz]

I have just purchased and installed a new Pixma MX922 printer and connected it wirelessly to my home network.  Going through the install I put in the ink cartridges (all light up) and attempted to go through the print head alignment.  The page came out blank.  Yes I'm using the sheet that came with the printer.  I attempted this several times with the same result. I then tried to go through the manual alignment, same results, pages come out blank.  I have verified that the cartridges do not have any plastic left over coveing the ink dispenser. I looked inside to make sure I didn't forget to remove some internal protective cover or something.  I found nothing.

[Patrick]

Hi munoz,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

[KruseLudington]

http://community.usa.canon.com/t5/forums/forumtopicprintpage/board-id/faxing/message-id/21100/print-...

[rejiii]

My old one started doing the same thing today after sitting unused for 2-3 wks.  I let it clank and bang until it heated up, deep cleaned the heads, tried copying instead of printing, cycled the power, and nothing happened.  After it sat for a while, it magically started printing in living color!  Weird!

[Debijpa]

I am having the same problem with no printing on the paper. I have tried all of the cleaning procedures with no success. It seems that I cannot complete the auto alignment. The printer worked well until I replaced the ink cartridges. Any suggestions?