New MX922 won't print

[gojurick]

Hello, I have just purchased and installed a new Pixma MX922 printer and connected it wirelessly to my home network.  Going through the install I put in the ink cartridges (all light up) and attempted to go through the print head alignment.  The page came out blank.  Yes I'm using the sheet that came with the printer.  I attempted this several times with the same result. I then tried to go through the manual alignment, same results, pages come out blank.  I have verified that the cartridges do not have any plastic left over coveing the ink dispenser. I looked inside to make sure I didn't forget to remove some internal protective cover or something.  I found nothing.  I also installed the software on a laptop and connected and attempted to print, only a blank page.  I've searched for an answer but come up with nothing.  Any insight would be helpful, I'd really rather not have to box it up and ship it back.  Thanks.

[Smoke77]

It works perfectly!

When I went to print the head alignment page it worked perfectly.

[josepena64]

On the wireless router, change the channel to 6.  reboot the printer and this should fix the problem.

Let me know if it works

[megacase]

Sounds similar to my problem and this is really disappointing.  We dont print much... so this bites us all the time.  I have a MX922 which I bought through Amazon Prime about two months ago.

I run MacOS 10.9.5.

Please help me fix this.  This my first Canon.  Never had a problem like this with previous printers.  At this point I cannot print anything.

Thank you to all in advance.  

[megacase]

If I go back to Amazon... it wont be for a replacement.  It will be for a refund.  I should have done my homework ahead of time on this printer.  My mistake.  

[megacase]

Trying to print the test page... I get "The printer is not responding".

I've updated the drivers, I've restablished the wifi connection, cycled it on/off...... nothing has worked.

The orange protectors are off... this printer has worked before.  It just wigs out after not being used.

[Smoke77]

You should reset everything to default and just do the whole setup again like when you first took it out of the box.  Can you print the configuration page from the printer itself?  If that doesn't work i would just get a replacement, this is an awesome monster printer.  I wouldn't get a refund if I was you.  When I got it working I was so happy and no more problems.

[Ramona]

Hi megacase,

I would like to have you print the LAN details page from the printer to verify the connection status of the printer.  To do this, please follow the steps located at the link below:

Printing the PIXMA MX922 LAN Details

What are the values in the WIRELESS LAN, CONNECTION, and SIGNAL STRENGTH fields?  Also, how far away is your printer from your wireless router?

If this is a time-sensitive matter, additional support options are available at Contact Us.

[Smoke77]

I can't find the printer to connect to it.  I have it connected to my wifi network but my computer can't find it.  It worked fine like a week ago.  Also, it said another computer is using this printer.  Maybe I shouldn't have tried to share the printer.

[Jam0cha33]

the printer was working great until I printed a bunch of pictures and now it wont print anything. I've checked the ink levels and there is a decent amount of ink left in each cartridge. I've removed all of fthem and replaced them back in. I've even put in a few new cartridges where it was at a questionable level. but still not working.

[Michael]

Smoke77,

Try turning the printer off and back on.  Then restart your computer and try printing again.

Jam0cha33,

Are you experiencing any errors when you attempt to print your photos or are the images coming out blank?  If the printouts are blank, try performing 1-2 cleanings to see if this helps.

This didn't answer your question or issue? Find more help at Contact Us.