My printer is saying paper jammed but NO paper is found, what do I do? Thanks

[ladyt3xhelady]

Please help. Thanks for any help.   My printer is saying paper jammed but NO paper is found, what do I do? Thanks 

[John_B]

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what model printer you are using and which operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[ladyt3xhelady]

Thanks John

I have  the MP250 series and running on Windows 7

[Patrick]

Hi ladyt3xhelady,

Please follow the steps outlined on this page from Canon's Knowledgebase:

https://support.usa.canon.com/infocenter/index?page=content&id=ART131354

If you continue to have difficulties, please contact our support group using the following link:

https://www.usa.canon.com/internet/portal/us/home/contactus

[MaryWykhuis]

I had this problem too and when I opened the front lid where the print cartridges are, I found paper jammed in the left corner. I needed a flashlight to see it.