My MX922 only prints a few lines from emails, and a blank when I copy. Help!

[SamanthaW]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and what program you're printing from when you print emails. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks! 

[jrg]

I'm on Windows 8...

[Michael]

Hello.

First, please make sure that the installed ink tanks are correct and full of ink.  The correct order is:

CLI-251M  magenta
CLI-251BK  black
CLI-251Y  yellow
PGI-250BK black
CLI-251C  cyan

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

 1.  Make sure that the machine is turned on.

 2.  Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

 3.  Open the Paper Output Tray and then open the Output Tray Extension.

 4.  To print the nozzle check pattern:

     4-1.  Press the MENU button.

     4-2.  Press the Setup button.

     4-3.  Select Maintenance, then press the OK button.  The Maintenance screen is displayed.

     4-4.  Select Print nozzle check pattern and then press the OK button.  The pattern print confirmation screen is displayed.

     4-5.  Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately.  Please compare your printout to the example that has been attached to this message.

If they differ, perform a few cleanings.  Please perform the following steps to perform a Cleaning:

 1.  Press the MENU button.

 2.  Press the Setup button.

 3.  Select Maintenance then press the OK button.

 4.  Select Cleaning and press OK.

 5.  Press OK to select Yes.

The cleaning will be performed.  After 2 or 3 cleanings, print another test page.

If you continue to have difficulties, find more help at Contact Us.

[jrg]

Thanks, Michael.  I followed your instructions, the test nozzle check was perfect, then I tried to copy the pattern and I got a blank.  No change: when I try to copy email, I get a few lines from the email spread across a couple sheets of paper, but that's it.  Looking forward to another suggestion - the printer is only a few months old, my third MX922.

jg

[Michael]

Hello.

If you continue to have difficulties with this issue, find more help at Contact Us.