My MG8120 is on; but when I try to print, my computer detects it as being offline.

[driris]

My coputer is saying that my MG8120 printer is offline.  It is now  It is on and even when I turn it off and then back on, I still get the error message that it's offline.  What can I do?

[Jason]

Hi driris!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[driris]

I am connected via WI-FI; and I am using Windodws 8.1.

[Michael]

Hello.

Check to make sure that your computer is connected to the same Wi-Fi network as the printer.  If so, restart your computer.  Then turn the printer off and back on to see if this will allow you to print.

If the issue persists, find more help at Contact Us.

[driris]

It turns out I had a couple of registry errors on my computer. I did a power erase which corrected the error.  My printer is now working fine.