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My Image Garden not seeing Pixma MX922

MJD1
Apprentice

I have a new (couple of months) Pixma MX922.  I created disk labels with My Image Garden.  Tried for the first time to print to a printable disk and got the following message:

 

"Cannot print because a printer supported by this software is not installed."

 

I am using a Macbook Pro running Sierra 10.12.1, and the printer is the default on my printer list, so obviously my computer is seeing the printer.

 

Any thoughts on why I cannot get Canon's own software to see their printer on my home network?  Bums me out, as the three disks I was going to print were going to be Christmas presents for family members.

 

Any help on this is greatly appreciated.

 

Thanks!

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi MJD1,

 

Please try reinstalling My Image Garden, using the latest version available from Canon's web site:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

 

Once reinstalled, please attempt to print on your discs again.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks for replying. I did reinstall, with a Canon rep on the line, and it still did not print. I also tried that other downloadable software, and it also would not print. I ended up printing from the "Preview" program on my Mac straight to the disc, but it was just a picture, not a true label with wording, etc. Do you know of something else I could try? Thanks again for your help!!

Patrick
Product Expert
Product Expert

Hi MJD1,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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