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MegaTank PIXMA G6020 not scanning - error message "failed to open a connection to the device"

KllyM
Apprentice

Bought my MegaTank PIXMA G6020 Wireless All-in-One Printer in 2020. Never had any problems with scanning until the past year I started getting this error message "failed to open a connection to the device."  I have a MacBook (macOS Monterey v. 12.7.6).   When this happened a few months ago I was able to get it working after downloading the latest driver but I am getting the error again and nothing I have tried is working.  It is a wireless connection and prints fine but will not scan.  I did the manual wi-fi set up. I downloaded the latest driver.  Nothing works.  Please help.  

1 REPLY 1

DerrickL
Rising Star
Rising Star

I suggest you change the connection to a USB printer cable along with running the setup again.

 

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