01-02-2026 03:58 PM
Bought my MegaTank PIXMA G6020 Wireless All-in-One Printer in 2020. Never had any problems with scanning until the past year I started getting this error message "failed to open a connection to the device." I have a MacBook (macOS Monterey v. 12.7.6). When this happened a few months ago I was able to get it working after downloading the latest driver but I am getting the error again and nothing I have tried is working. It is a wireless connection and prints fine but will not scan. I did the manual wi-fi set up. I downloaded the latest driver. Nothing works. Please help.
01-02-2026 11:13 PM
I suggest you change the connection to a USB printer cable along with running the setup again.
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.