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MegaTank PIXMA G3270 refuses to even test print

Skelke
Apprentice

MegaTank PIXMA G3270 refuses to print and will stay on the message "Processing please wait momentarily" quite literally forever until I unplug it even when selecting the "STOP" or "HOME" buttons. I know it is not a communication issue between my printer & device as even prompting a test print by the printer itself leads to the same issue. As you can see in the attached video it will just repeat this process over and over for hours if I were to let it. There is no physical obstructions and I have tried purging my computer of all applicable drivers and software.

I really love the concept of this printer but so far it has caused too many issues and too much stress.


3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi Skelke,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G3270 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

 

 

 

 

 

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Patrick,  I am having the same issue. Were you able to get it resolved?  Being, it's a weekend I can't contact support and am considering returning this boat anchor.

DerrickL
Rising Star
Rising Star

Reset the Printer
If it’s stuck during setup (e.g. initial configuration), a reset might help.

Press the Setup button (gear icon) on the printer.

Navigate to Device Settings.

Choose Reset settings → Reset all.

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