Manual Printhead alignment fail - MG3620

[dherna13]

I have done the automatic AND manual printhead alignments and I am still getting issues with the printing. Some lines print fine while others are all over the place (see image). Is there a way to physically align this? I have done both kinds of alignment multiple times at this point.  help!

[Patrick · Accepted solution]

Hi dherna13,

This can be caused when the encoder/timing strip inside your PIXMA MG3620 is smudged.  Cleaning this will resolve the issue.  To clean the encoder/timing strip, please follow the steps in this Knowledgebase Article:

https://support.usa.canon.com/kb/index?page=content&id=ART164472

[Patrick · Accepted solution]

Hi dherna13,

This can be caused when the encoder/timing strip inside your PIXMA MG3620 is smudged.  Cleaning this will resolve the issue.  To clean the encoder/timing strip, please follow the steps in this Knowledgebase Article:

https://support.usa.canon.com/kb/index?page=content&id=ART164472

[dherna13 · Accepted solution]

This worked! I've been trying to figure this out for so long. Such an easy fix. Thank you!

[rra_78]

I have done the strip cleaning on two separate occasions.  Also performed auto alignment and manual alignment 3-5 times.  NOTHING WORKS!  I'm convinced that Canon printers are poorly  made.  

[Patrick]

Hi rra_78,

If cleaning the encoder strip multiple times does not clear up the printing issue, your PIXMA MG3620 would require service.

If your PIXMA MG3620 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA MG3620 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.