04-08-2021 06:54 AM
Hi,
My Canon MX926 printer has mysteriously started printing only the top part of each line in PFD documents. I uninstalled and reinstalled all the drivers and similarly, the Adobe Acrobat DC reader in case it was sending corrupt information to the printer. The half-lines error is clearly shown on "print preview" so appears to be a driver problem. The same document printed fine from an iPad which again points to printer drivers or something in Windows. I am running Windows 10 on a Dell laptop.
I've run out of ideas.
Thanks in anticipation
Solved! Go to Solution.
04-13-2021 03:53 AM
04-10-2021 08:26 AM
type { clean the timing ( encoder ) strip in the "blank" suggestion box next to the category box with the "Board" option checked.
I followed the instructions for the MX922 and the printing issues that I had with my PIXMA MG3620, i.e., missing characters,
alignment, and smudges were resolved
04-10-2021 08:38 AM
PS,
Hans1955 you may have to check the archives for an article about cleaning the "timing strip".
I wish you well in applying the solution, it work for me.
04-13-2021 03:53 AM
04-10-2021 08:32 AM
Welcome to The Canon Forums!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. While the commmunity is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
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04-13-2021 03:55 AM
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