MX922 no prompts for print head alignment (manual or auto) -- driver problem?

[christineaz]

Got the double printing / shadows problem and cleaned the encoder and tried the print head alignment countless times.

The very first time I tried the alignment I was asked to pick the best one and it never happeneded again.  I didn't pick anything because I had no idea what to do.

I've done at least 20 alignemtns, auto and manual, and watched some youtube videos, but I get NO prompts to scan something or pick the best print.

I go around in endless cycles, did it print right? NO  Print another alignment sheet ... endless circle.

I downloaded the latest driver from 2013 (win7 Pro 64), I've tried to do it directly from the printer menu instead of the computer, but NOTHING works.

Appreciate any pointers!

[ArthurJ · Accepted solution]

Hi christineaz,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

[YaelNS]

I've done the Head Alignment, Auto and Manual, so many times.  I've done the Regular and Deep Cleaning, and WASTED so much ink on my Pixma MX 922. My printer that I loved (up to this point) is printing characters that look like "double-strike," as if with a shadow.  I hope someone can help, because the documents that I print are NOT presentable!