04-17-2020 09:31 PM
During transportation, the feeder cover on my MX922 printer came off and is now missing. Because of this, I cannot print anything as support code #2800 states "The feeder cover is open. Close cover and select OK". The problem is, I no longer have a feeder cover! Is there any way for the printer to bypass this error or is there a place I can purchase JUST the feeder cover instead of a whole new printer?
Thank you in advance.
04-18-2020 09:13 AM
Perhaps you can find a microswitch that the cover would trigger and tape it down?
04-18-2020 10:59 AM - edited 04-18-2020 11:01 AM
Of course John's recommendation is possible. (And good)
Sorry this happened.
Casualty of transport. My recommendation...
This has "You Need A New Printer" written all over it.
Bay Area - CA
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05-01-2020 03:06 PM
It does look like the printer needs service or repair. The sensors are usually near the contact point between the cover and printer body. In the image it looks like the plastic broke and it was not an issue where the hinge came loose or dislodged so locating any sensors might not resolve the issue.
The printer has a 1 year warranty and you can click the link HERE to create a Canon account to see what service options you have.
Outside of the 1 year warranty, you can contact our sales department at 1-800-652-2666 to use our Upgrade Program. The Upgrade program will give you a discount and free shipping on a replacement printer.
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