MX890 power recognition

[Brenda03]

I suddenly cannot print with my MX890. Status shows offline. Troubleshooting says the printer is unplugged. However, it is plugged in and power is on. Any suggestions on how to get the printer to tell my computer that it is turned on?  I have tried turning it off for a while, and changing power outlets.

[shadowsports]

Greetings,

You'll need to provide more information if you would like assistance.

OS you are using?

How the printer is connected?

Any other relevant information?  

[Brenda03]

Hello shadowsports. I am using Windows 8.1, connected to an AT&T wireless router. The printer is wirelessly connected to the router (at least, the blue icon is lighted). I thought I would try to delete the printer and reinstall it with the original Canon software CD.

[Patrick · Accepted solution]

Hi Brenda03,

First, let's reinstall the driver.  To do this, please follow these steps:

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 2.  In the Run window, please type CONTROL PANEL and click OK.

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 4.  Right click the Canon MX890 series and left click on Remove device.  Repeat until all MX890's are removed.

 5.  In the upper left corner, click on Control Panel (or the Back button).

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 7.  Click once on "Canon MX890 series MP Drivers" and then click Uninstall at the top.

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 9.  Once done, please reboot your computer.

When your computer restarts, we will reinstall:

 1.  Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

 2.  Click the Select button next to "MX890 series MP Driver Ver. 1.03 (Windows)".

 3.  Click the Download button.  The drivers will download.

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 5.  Double click "mp68-win-mx890-1_03-ea24.exe" to begin the installation.

 6.  Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to print.