05-30-2022 10:50 PM
My Canon MX490 AIO printer started to power cycle with only the Canon logo showing on the printer display. The printer will move the ink cartridges then the rollers will move and click then shut off then turn back on and start the same cycle again. This will happen while it's plugged in. Any suggestions how to fix this issue?
Solved! Go to Solution.
06-05-2022 06:15 AM
Hi, no I didn’t try any of the temporary fixes/work around solutions. I have had my printer unplugged since it started this continuous recycling started on 6/1. I would plug it in to try it again every day but when the recycling kept happening- I’d unplug it again. Today I unplugged my modem, plugged my printer in and it turned on like it normally would then I plugged my modem back in and it’s working fine. I waited for the printer to turn back on normally before I plugged the modem back in. My printer model is MX490.
06-05-2022 05:05 PM
Thanks Danny for the firmware update, it finally has fixed the problem.
NOTE for everybody affected by this issue: you will ONLY need the USB connected to your computer to update the printer, then you can unplug it and your computer will work wirelessly like before.
Problem solved, thank you gain.
06-06-2022 03:18 PM
I am unable to use the power button to turn off the computer in order to update the firmware. I'm connected via a USB cable and I unplug - but when I plug back in, I get the following error: The printer status is incorrect. Tun on the printer again and then restart utility.
I have tried this several times. Unable to download the firmware.
06-06-2022 04:19 PM
I am using a Chromebook (anyone else?), the new update is for Windows and Mac. So what am I supposed to do? I am still having the exact same issues like everyone else.
06-07-2022 12:31 AM
I am using a Chromebook. Anyone else? The new update is for Windows and Mac. So what am I supposed to do? I am still having the exact same issues like everyone else.
03/18/2025: New firmware updates are available.
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