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MX 490 continuous power cycling .

jperez739
Contributor

My Canon MX490 AIO printer started to power cycle with only the Canon logo showing on the printer display. The printer will move the ink cartridges then the rollers will move and click then shut off then turn back on and start the same cycle again. This will happen while it's plugged in. Any suggestions how to fix this issue?

74 REPLIES 74

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GOWOKEGOBROKE
Contributor

Canon Maxify MB2320

Printer started power cycling when Canon screwed everyone else this past weekend.  I took the DNS "Fix" and instead of doing all of the steps I only....

  1. Unplugged the printer
  2. Unplugged the modem ethernet from the router (You could also turn off router)
  3. Plugged in the printer, it turned on by itself, cycled and finally brought me to the menu without shutting off
  4. Plugged the modem ethernet back into the router
  5. Test printed from the PC, worked
  6. Test print from mobile, worked
  7. So far, so good

Bought printer 02.2015 and have never updated/downloaded a firmware update and it still happened to mine.

Hi!  We've released a firmware update to take care of this issue. Learn more now by clicking HERE.

Hope this helps!

How are you supposed to disconnect from wireless internet or Alan if it does not stop cycling and none of the buttons (tools, set up, menu, power, ok, stop) are responding?

This morning I unplugged my modem, while my printer was unplugged- like it has been for 4 days- and then plugged my printer back in… it started normally, then I plugged my modem back in and now it’s working just fine!

This doesn't work.  I get the error message "the printer can't be found..."  The instructions on the error message don't work since the printer keeps cycling on and off.  I've wasted four hours on this over the last couple of days.  Please send out a fix that works.  

this is what I did which was partly from advice above somewhere. I turned off my router. turned the printer on and the cyling stopped. it was just on. i then turned my router back on and connected like nothing. what started my problem, i think, was renaming my printer while it was off. but def something with the network making it cycle. 

turn off the router. as much as we hate it thats what worked for me. trying to disconnect with router software didn't work, only turning it off. i pulled the plug on mine. 

So you didn’t make any change to your printer since this mess started? Just unplugged it til today? Didn’t try the ‘workaround’? And today it works again like normal?  Which printer model do you have ?   Man…..this is just strange….and Canon sure doesn’t seem to be being straight with us.

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