MP Navigator and High Sierra

[Mike12]

After installing macOS 10.13.1 (High Sierra) MP Navigator EX 4.0 has ceased to work.

[vawhit]

My printer is a 3 in 1  MG6120.  It stopped working when I updated the iOS software.

If I click on the Navigator icon, it appears to begin to open then nothing.  Something tells me that an update to your software is needed.  Help.

[vawhit]

I do not see the MP navigator EX software.  Is it available for download?

[jhaskell]

That worked for me also. I still prefer having the Navigator app versus all the steps it takes just to scan a document. A real shame that Canon can not/will not support Mac devices and computers. I have written support and got the standard "we will reply in 8-12 hours". Two days later and still no response.

I am heading over to a competitor that has better support and keeps products updated with operating systems. Sorry Canon, I like your printers but your support is lousy.

[GenoBarr]

I agree.  Makes it time to find a multi-functional printer that actually works with updated MAC OS.  Is this Canon's fault or Apple for not solving this issue?

[GenoBarr]

Mine too. Time to find a new printer/scanner that works with MAC OS 10.13.3

[Michael]

Hello.

To determine if your product is compatible with the High Sierra operating system, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[cmdrkranil]

The MP Navigator software (at least on my MG6220 printer) is under the Software tab which is to the Right of the Drivers tab on the Drivers and Download page.  I spoke with Tech support today (only on hold about 10 mins) and the gentleman was very helpful--walked me thru deleting the old scanner files (anything with MP in it) from the Canon utility folder; reboot; download the current Scanner Driver (the ICA driver is optional--may be what makes it work in Preview) and install; Under System Preferences/Printers and Scanners; right click on the Canon printer and "reset printing system";  (I forget if I rebooted after that); then add the Canon printer back in again (I don't remember if I downloaded the current printer driver--don't think I did because the printer modality was working OK); then go to the Software tab to the right of the Drivers tab and download the "MP Navigator EX Ver. 5.0.4 (Mac)" software and install it.  I think re-booted again.  And opened the MP Navigator (and put the icon in the dock); and it worked!  I found the Canon tech support VERY helpful.  He did say it took them a while to get this glitch figured out after Apple changed the OS.

[McFountain]

Best is to uninstall previous versions of an app (in this case MP Navigator x) with a tool as "appcleaner" (https://freemacsoft.net/appcleaner/). This way all items of an app wil be removed from your computer.

[jhaskell]

After speaking with a sales rep at Canon I have decided that maybe it's time to upgrade from my Pixma MX 882. There is just a lot of new printer technology out there that I would like to have and is missing on older models. Looked at several features of newer models and especially support for High Sierra. It's a struggle between several options, both from Canon and other manufacturers. Guess I just have to make a pros and cons list of each.

[strudler]

I have had the same issue using an Lide 110 scanner. Nothing works!