MP Navigator and High Sierra

[Mike12]

After installing macOS 10.13.1 (High Sierra) MP Navigator EX 4.0 has ceased to work.

[Bird6645]

You'll wait a long time to get an answer from Canon on this forum.

You need to look at solutions offered in these posts by (among others) me on Page12 and "bj1340" on Page13. I think there may be an issue with the Bonjour device locator in MacOS. You could try deleting and reinstalling your printer/device with or without the Bonjour option.

[Bird6645]

The post by Crista on Jan 15 is meaningless.

The support options offered by Crista are non-existent. The "friendly Technical Support Team" appear to have gone into hiding, as I have no reponse from my request for support 10 days ago.

Canon needs to be open and honest about this - if they can't fix the problem, then admit it.

[GenoBarr]

Same problem with MX340.  Aggrivating and frustrating.

[doubleu]

Prints ok

Scanner no good with any of the navigator ex versios - i tried them all!! high sierra

MP980

Waiting for updates and newdrivers i hope?????

[waltgoede]

Are you sure you deleted all the old versions before loading the new ones?  3.1.5 has seemed to work for a lot of people. It is still terrible that Canon doesn't solve this problem.

[fabio_pugliese]

Hi all!

many thanks to all of you, especially to Bird6645! very useful!

I solve partially the problem deleting the previous version of Canon software and drivers than restarting MacBook couple of time!

After downloading the driver again, now I can use the printer/scanner again but only in with WiFi connection (no USB)...so it remains really difficult to print heavy file (for example photos) and for a printer that was chosen for the picture quality I think is unacceptable!

anyway, I think it will be the last Canon device in my experience.

Fabio

[Mica]

Hi, thanks to all the users (NOT CANON) for providing suggestions for getting my MX870 scanner working.

I tried the following:

1) System Preferences > Security > Firewall > add MP Navigator   -   DID NOT WORK

2) download the MP Navigator 5.0 from Canon Asia   -   DID NOT WORK

3) then I sent a stinky message to CANON    -    MP Navigator still not working but I felt a tad better (for about 5 minutes)

4) discovered suggestion to use Preview   -    THIS WORKS!!

5) after scanning with Preview, I opened the saved file with Adobe Acrobat Pro and I chose Organize Doc > Insert > from scanner    -   THIS ALSO WORKS!!!!!

So, not great but I got it figured out. Hope it helps.

[HowardB]

studawg66 -

Thanks for your tip.  It may help others to note that the approach you suggest only worked for my MX870 using a new (November 2017) iMac after I looked up what Launchpad was and launched it from there as you suggested, instead of from the Applications folder on the Dock.  After dragging the newly downloaded MP Navigator EX 3.1 icon from Launchpad to the Dock, it now also works when launched from the Dock.  In deleting the original version of MP Navigator EX 3.1, I also deleted MP Navigator EX 3.1 Opener by dragging them both to the trash from Finder. 

Thanks again for putting me back in business!

[jacic]

Worked for me to scan from MX310.  I'll have to try printing stuff next.

thank you!!!!

[fabio_pugliese]

Dear Canon, The only help that I got from your staff is a 20% off for a new printer (available only on you e-commerce). No words. Do you really think we are stupids? Do we have to give you more money for changing our devices just because you decided that we don't deserve the right drivers? Guys let's find [Mod Note: Removed links per forum guidelines]. what can be our next printer! see you! F