MP Navigator and High Sierra

[Mike12]

After installing macOS 10.13.1 (High Sierra) MP Navigator EX 4.0 has ceased to work.

[minijgmama]

tried opening image capture, but it doesn't show my scanner as installed 😞

[James_C]

Hi Mike12                     

Your post has reached support for the Canon USA community. Since this product MG8150 is neither sold nor supported in the USA, we do not have the resources or references to provide the information you have requested. For information and troubleshooting assistance, please visit http://www.canon.com and look for the support site closest to you geographically.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[James_C]

Hi minijgmama                     

At this time Canon has not released Mac OSX 10.13 drivers for the MX 870 .  All updated Drivers will be posted to Canon website at www.usa.canon.com as soon as they become available. Currently, we do not have any information as to when or if these drivers will be available.  Please continue to check Canon's website for updates.

You are eligible for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a new or refurbished product that uses Canon’s newest technologies, including such features as built-in WiFi, Airprint and Cloud Print, carries a one year limited manufacturer’s warranty, and to help you get up and running quickly, we also offer free ground shipping.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with email technical support and that the Canon Upgrade Program was offered.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[ivanchaperot]

Hello James_C (Product Expert)

I know your response was not to me, but to minijgmama.

However, how on earth could a hardware purchase (!!!) fix a software issue??? 

There is a SOFTWARE UPDATE that is needed. 

And to be honest, I find it extremely shocking that a brand like Canon could disregard the environment so much that the only solution to their sofware underperformance is to toss away hardware!

This is totally insane!

Ivan

[AZGlen]

The Asia support update link you provided worked flawlessly!  My MG6120 is back up and running perfectly on my macOS 13.1 operating system. Thank you!

[kwinieck]

Canon-usa please explain why you can't communicate, coordinate, cooperate with your brethren at canon-asia to copy, link to, reference the Asian version of MP Navigator EX for the USA market, where you sold the printer models that need that updated version. Don't you want to maintain good relations with your past USA customers?

[acampos]

Go to Systems Preference — Security & Privacy click Firewall, click the lock on the bottom left corner to make changes it will ask for you add ADM password. Click Firewall Options, Click the + sign to add a new application, browse to find Preview and/or Image Capture and add them to the list. Now you gave permission to your Mac to communicate with those programs. Restart and it should work.

[SuzanneCordier]

Running High Sierra 10.13.1 on MacBook Pro (mid2014). Canon MG 5200. u.s.a.

Navigator EX 4.0 crashes on open. When will there be a fix? Problem first reported to Canon in this thread almost a month ago already? I need to scan some documents, dammit.

[kwinieck]

On 11/19/17, alvaromartinez posted the following:

I had the same issue with Pixma MG8150 after upgrade to High Sierra. Just installed MP Navigator EX ver. 4.0.5 and it's resolved. Unexpectedly I have found it at Asia Support Wesite. Why  Canon is not popsting this software on all Canon support sites? I'm from Spain...

http://support-hk.canon-asia.com/contents/HK/EN/0200328115.html

Give it a shot. It worked for my MG8120.

[ivanchaperot]

I did add the "MP Navigator  EX 4.1" and "MP Navigator EX 4.1 Opener" programs to the firewall list. However, that was not enough to fix the issue. I still get the "MP Navigator EX quit unexpectedly" error message when I start scanning from the Canon Pixma MX882 front panel. Super annoying bug!

It seems that the bug is the following: when the MP Navigator EX 4.1 Opener is launched (following the printer's starting to contact the computer over the network), it crashes and displays the error message. When it crashes, both the  "MP Navigator  EX 4.1" and "MP Navigator EX 4.1 Opener" programs quit.