MG3620 Printer: horizontal gaps/spaces in the photo/image

[kasteer]

When I print a photo there are horizontal gaps/spaces in the photo/image.  I have reset the printer to default and it still does the same.  It looks like the gaps change from photo to photo.  The printed sections are all about 1/2 to 5/8 inch tall, but the gaps between them are different heights.  Please help.

[Carissablue]

Same It's super annoying, I've already deep cleaned my print head so I know it's not that, the spacing is just super weird like it's glitching while running the paper through the machine. 

[ArthurJ]

Hi,

After you performed a nozzle cleaning, did you print a nozzle check? If so, could you attach that to your reply. Also, what program are you printing from and is the printer installed on a computer or mobile device. 

We look forward to your reply. 

[kasteer]

TY for the response.  Attached is a nozzle check.  I cannot see how this is the issue tho... because anything printed has gaps in the print, but everything prints.  Below was printed from the chrome browser.  The original two were printed from the chrome browser as well.   I added an additional print job of the nozzle check image from the Photos app that comes with Windows.

[ArthurJ]

Hi,

The printer would need an alignment to start but since the nozzle check is missing ink, the printer would not align correctly. 

If you have performed cleanings and the nozzle check looks the same then the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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