MG3520 Scanning Problem

[carmelin]

After latest Windows 10 update, MG3520 either won't scan or won't scan multi-page.  Error codes 2, 157, 50 or 2, 157, 201.  Scanner worked fine previously.

[Patrick · Accepted solution]

Hi carmelin,

The errors that you are experiencing are caused by the security software that is active on your computer.

Please temporarily disable your security software and attempt to scan again.

[ccspitzer]

Can you provide more details on specifically what needs to be adjusted in the "security software"?  I have Norton and have my device listed as a trusted device as well as the programs listed as trusted programs?  Is there something in the Windows defender that is creating this? error code?

[Patrick]

Hi ccspitzer,

When you attempt to scan using the IJ Scan Utility, what is the error code that appears at the bottom of the error message?

[carmelin]

The recommended solution to turn off security software did not work. The only thing that works every time is hitting the reset button on the A.T.&T. modem/router.  Either the A.T.&T. modem/router or the Canon software has some sort of cache that has to be cleared before the scan function works correctly.  A.T.&T. Customer Support says it's a printer/scanner problem.  Canon Customer Support says it's an A.T.&T. problem.  All other functions of the MG3520 work fine except scanning.  The scanning function used to work until MicroSoft made one of its updates to Windows 10.  So now when I have a lot of scanning to do, I just reset the modem/router.  Inconvenient, but it works for me.

[ct2see]

Have a new hp pc with win10.  It worked fine on my craptop with win10 and the same security sw as I have on pc.  However when I try to scan now, connected to my pc, I get error codes:5,156, and 69.  I have tried multiple usb ports as well as uninstalling and reinstalling driver, powering off/on, etc

Just get same same!

Thanks