MG 8220

[johnp]

New printer--wireless; prints fine from desk top and laptop.  Unable to scan--wanted to scan and email a doc.

Any suggestions?  Tks much.

[Stephen]

Hi johnp!

So that the Community can help you better, we will need to know any error messages you're getting, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!

[johnp]

Using Windows 8 on the desktop, Windows 7 Home Premium ed on the laptop.  No error message.  It just says "local USB".  I do not have the printer hooked up to the desktop with a USB cable, and perhaps I have set it up incorrectly.  But, it prints fine, but does not seem to want to execute the scan operation.  Do I need a USB cable hook-up to send scanned info from the printer to the PC?  If not, how can I go back and reinstall the scan function wirelessly.  Having trouble finding any info on this.

Thanks, JohnP 

[Karl1]

Hi johnp,

Please try the following to resolve the issue:

1. Check that IJ Network Scanner Selector EX is running.

   If IJ Network Scanner Selector EX is running, its icon appears in the notification area of the taskbar.

   
   Note

   • If the icon is not displayed in the notification area of the taskbar, from the Start menu, select All Programs> Canon Utilities > IJ Network Scanner Selector EX > IJ Network Scanner Selector EX.

     The icon appears in the notification area of the taskbar, and the Scan-from-PC Settings screen appears. In that case, skip ahead to Step 3.

3. In the notification area of the taskbar, right-click the IJ Network Scanner Selector EX icon and select Settings....
   

   The Scan-from-PC Settings screen appears.

5. Select the machine from Scanners.

   Normally, the MAC address of the machine is already selected after the network setup. In that case, you do not need to select it again.

   
   Important

   • If multiple scanners exist on the network, multiple model names are displayed. In that case, you can select one scanner per model.

7. Click OK.

[johnp]

Thanks much--I will give this a try. JohnP

[meugene517]

I'm having the same problem with my MG8220... Running an iMac running OSX 10.9.5. The printer runs great, as does the copier function. When I go to scan, the message says "Processing... Please wait momentarily"... then simply defaults back to the starting point without scanning. I've tried to scan from each option including auto scan, PDF and the others with no success. Thanks. Mike