MG 2570 S scanner issues
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02-07-2022 11:15 AM
I have purchased a MG 2570 S printer yesterday. However when doing a scanning Code 5, 156, 69 error pops up. Using a windows 11 OS. Pls resolve
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02-07-2022 06:14 PM
https://sg.canon/en/support/0100533313?model=0727C
Do you have this driver installed?
Conway, NH
1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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02-08-2022 11:09 AM
I have downloaded but the issue is same. Pls see the error screenshot. Windows 10/11 OS
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02-08-2022 11:31 AM
Does the printer function work when connected to the computer using the same USB port?
Conway, NH
1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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02-08-2022 11:35 AM
Yes printing is OK. Copier is OK. Only scanner is the issue
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02-10-2022 01:26 PM
Hi SIDDHANT,
The 5,156,69 error is an indication that security software installed on your computer is blocking incoming communication from your scanner. Please temporarily disable your security software and attempt to scan again.
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02-16-2022 01:28 PM
Should this have to be disabled everytime i want to scan