cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

IX 6820 Drivers not installing on Mac OS Monterey 12.4

Sweejak
Contributor

It's hard enough to find drivers, but when I do they won't install. I'm on an M1 Mac and get the message "Installation failed. Contact software manufacturer, and that's what I'm trying to do.

 

10 REPLIES 10

ArthurJ
Product Expert
Product Expert

Hi,

Please try downloading the printer driver directly from this post. Once the file downloads, select the file and run the installer. 

mcpd-mac-ix6800-16_40_1_0-ea21_3.dmg

Were you able to install this file? 

Let me also say that I can run the printer but there is no Printer Utility in my version, I cannot print a test page, clean the print head or adjust the print head. These were all functioning on earlier versions pre-Monterey.

Thanks @ArthurJ!

Just to let you know "mcpd-mac-ix6800-16_40_1_0-ea21_3.dmg" worked for me on macOS 12.6.1 (Monterey). My process:

  1. download dmg
  2. open dmg
  3. open installer
  4. follow prompts and wait
  5. approve system preferences kext security request (important!)
  6. restart Mac when prompted

After that my printer PIXMA iX6850 was able to be added using the USB connection.

This was very much worth doing for me, for the following two reasons:

  1. there are many more print options over USB compared to AirPrint
  2. I don't have WiFi at my art studio

Sweejak
Contributor

no, it won't install.

Sweejak
Contributor

No replies, Arthur J?

Hi, Sweejak!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

What about my drivers that won't install?

 

Hi Sweejak,

Are you using your PIXMA iX6820 with a USB cable?
Or are you using your PIXMA iX6820 wirelessly?

Again, if you would like this issue resolved more quickly, please consider creating an account so that you can phone or chat with a support representative:

https://myprofile.americas.canon.com/us/signin

 

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

My Pixma ix6820 is connected wirelessly. I do have a Canon Account.

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.